FAQ

I WANT TO GET FIRST ACCESS TO TICKETS FOR THE GIRLD BAND DATES. HOW DO I DO THIS?

You need to have pre-ordered Girl Band - The Talkies   through the   Rough Trade Records Store before 12 midday BST on 10th June 2019. 

Or

You need to have registered via the No Purchase Necessary form hosted on the    Rough   Trade   Records   Store  before 12 midday BST on 10th June 2019. 

*NO PURCHASE NECESSARY

WHEN WILL I GET MY PRESALE ACCESS CODE?

If you purchased an album, or registered via the form, you will receive an email by 5pm BST on 10th June 2019 containing your presale code, a link to the presale and details of the dates

WHEN DOES THE PRESALE OPEN?

These emails invite you to purchase tickets in our exclusive presale window, running between 10am BST on 11th June 2019 and 10am BST on 14th June 2019.

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.

HOW DOES THE CODE WORK?

Each code is only valid for the UK tour dates. Please keep the email containing your presale link and passcode, ready for the presale. One code is issued per customer, allowing 4 tickets to be purchased.

HOW DO I REDEEM MY CODE?

Simply follow the link provided in your email, which will take you to a designated presale page on Sandbag tickets.

Please ensure you are entering your passcode into the appropriate box.

I'VE PRE-ORDERED OF GIRL BAND’S ALBUM, BUT I HAVE NOT RECEIVED MY CODE YET, WHY?

You should receive your code by 5pm BST on 10th June, please check both your inbox and junk mail folders carefully to locate this email.

If you have not received this code, please contact: http://roughtrade.sandbaguk.com/support/home

The code, along with all the tour details will be sent to the email address that you used when making your album purchase.

I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?

If your code does not work - please contact: http://roughtrade.sandbaguk.com/support/home

Please quote your email address, full name and the pre-sale code you were originally allocated.

I'VE ENTERED MY PRESALE CODE ON THE TICKETMASTER PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT. WHAT SHOULD I DO?

If you have successfully entered your presale code, but are experiencing any issue completing your order – please submit your enquiry here:

http://roughtrade.sandbaguk.com/support/home

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?

One code is issued per customer, allowing 4 tickets to be purchased.

I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?

In order to qualify for the ticket presale you need to order directly from the Rough Trade Records store.

SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 10AM BST ON FRIDAY 14th MAY 2019.
GOOD LUCK!